Documents Required for Casino lab Verification

Full list of accepted documents

Verification rests on three categories. Identity, address, and payment ownership. You do not need every item below; you need one valid document from each category that applies to your account and your chosen payment method.

Identity (pick one):

• Valid passport, showing the photo page with the machine-readable strip at the bottom.
• Full or provisional UK driving licence, front and back.
• National ID card for players verifying from an eligible country.

Address (pick one, issued within the last three months):

• Utility bill for gas, electricity, or water.
• Council tax statement or a bank statement carrying your home address.
• A landline or broadband bill. Mobile phone bills are often rejected, so avoid them.

Payment ownership (matches your deposit method):

• Card deposits: a photo of the bank card with the middle digits and CVV hidden.
• Bank transfer: a statement header showing your name, IBAN, and the bank logo.
• E-wallet or crypto: a screenshot of the wallet or account profile in your name.

Send colour scans or clear phone photos. All four corners must be visible, nothing cropped, no glare across the details. Accepted formats are JPG, PNG, and PDF. We tested uploads through the account area and live chat; both routed to the same review queue with the same up to 24 hour window. For the full picture on timing, see our guide on how long verification takes.

Source of funds and when it is requested

Most accounts never see this step. A source of funds check is the exception, not the rule, and it applies to a small slice of players.

It typically triggers in three situations. Large cumulative deposits over a short period. A single sizeable withdrawal that sits well above your usual pattern. Or a routine affordability review that every UK Gambling Commission licensee must run when spending climbs. The cashier is not accusing anyone; the operator is legally required to confirm that the money staked comes from a legitimate origin.

If a request lands, you will be asked for one or two of the following:

• Recent payslips, usually the last one to three months.
• A bank statement showing salary or regular income credited to your account.
• Proof of savings, a pension statement, or documentation for an inheritance or property sale.
• For self-employed players, tax returns or accountant-signed accounts.

Black out figures unrelated to income if you prefer, but leave your name, the date, and the incoming amounts readable. Deposits stay possible during the review in most cases, though withdrawals pause until the file clears. Reviewers here aim for the same up to 24 hour turnaround, and complex cases may run a little longer while a manager signs off.

Proof of address requirements

Address proof trips up more players than ID does, almost always over the date. The document has to be issued within the last three months. A perfectly valid bill from four months ago will bounce, so grab the most recent one you have.

Four details must line up on the page:

• Your full name, spelled exactly as it appears on the account.
• Your current residential address, matching the one you registered.
• The issue date, clearly inside the three-month window.
• The issuer's name or logo, so the source is identifiable.

Utility bills are the safest choice. Council tax letters, bank and building society statements, and broadband bills all pass too. What does not pass: mobile phone bills, insurance quotes, screenshots of online account dashboards without a formal statement layout, and anything with a PO box instead of a street address. If your bills sit in a partner's name, a bank statement in your own name is the reliable fallback.

One quick note on digital documents. A PDF downloaded straight from your bank or supplier is fine and often clearer than a photo. Do not edit it, do not annotate it, and do not flatten it into a low-resolution image. Reviewers need the original text sharp enough to read.

Documents checklist

Use this table as a fast reference before you upload. It maps each category to what counts, what to avoid, and the rule that most often causes a resubmission.

Tick every applicable row before sending. Getting all files right on the first attempt is the single biggest factor in a fast approval. Depositing? The relevant limits sit on our payment methods page, and the minimum deposit is £10 (£20 to activate the bonus).

ID document requirements

Your photo ID is the anchor of the whole check, so it pays to get it clean. A passport works in every case. A driving licence works too, but you must send both the front and the back.

Whatever you choose, the image needs to satisfy a short list of conditions:

• The document is valid and not past its expiry date.
• Your photo, full name, and date of birth are all readable in one shot.
• The machine-readable zone on a passport, that block of letters and chevrons at the bottom, is fully in frame.
• No fingers cover any text, and no flash washes out the surface.
• Colour, not black and white, so security features stay visible.

The name on the ID has to match your account name to the letter. Middle names, hyphens, and accents matter. A mismatch is the most common reason an otherwise perfect passport gets kicked back for a second try. If you registered under a maiden name or changed your name recently, add a short note in chat and, where relevant, a supporting document such as a marriage certificate.

Occasionally the team asks for a quick selfie holding the ID, or a live liveness check, when a photo looks doctored or the payout is large. It is a one-minute step and it settles most edge cases immediately. For the mechanics of how the passport scan itself is reviewed, our ID and passport check guide goes deeper. Once your files clear, cashouts follow the standard schedule: crypto within 24 hours, and Visa or Mastercard in 1 to 3 business days.

Frequently asked questions