Proof of Address at Casino lab — Accepted Documents

What counts as valid proof of address

A valid proof of address does one thing. It shows your registered name and your current home address together, on a document issued by a recognised organisation. That pairing is the whole point of the check.

Four details have to be present and legible on the page:

• Your full name, spelled exactly as it appears on your Casino lab account.
• Your residential street address, matching the one you registered with.
• The issue date, so the reviewer can confirm the document is recent.
• The issuer's name or logo, so the source is clearly identifiable.

The document must come from a third party, not from you. A letter you typed yourself carries no weight. What the cashier trusts is paperwork from a utility company, a bank, a building society, or a public authority, because those organisations already hold your verified address. We checked the upload flow through both the account area and live chat, and each file lands in the same review queue with the same up to 24 hour window.

One thing catches people out. The name and address on the proof of address have to match your account to the letter, the same way your photo ID does. If you registered as Jonathan but your bill says Jon, or you have moved since opening the account, sort that mismatch first. Update your account details in profile, then upload a document that reflects the new information.

Where to find a suitable document

Most households stopped receiving paper post years ago, so the usual worry is not which document to send but where the current version actually lives. Almost every provider keeps a downloadable statement in your online account.

Here is where the common documents hide once you have gone paperless:

• Bank or building society statement — log into online banking, open Statements or Documents, and download the latest monthly PDF. Do not screenshot the app dashboard; export the formal statement.
• Council tax bill — your local council portal holds the annual bill and any revised demand. Sign in with your council tax reference and download the current year's document.
• Utility bill — gas, electricity, and water suppliers all file recent bills under Billing or My Account. Broadband and landline providers do the same.
• HMRC or DWP letter — official correspondence about tax or benefits shows your address and carries a government logo, which reviewers accept.

A PDF pulled straight from the source is usually cleaner than a phone photo, and it saves a resubmission over glare or a cut-off corner. Download the file as it is. Do not open it in an editor, do not add notes, and do not flatten it into a low-resolution image, because reviewers need the text sharp. If you genuinely have nothing digital, a paper bill photographed in good daylight with all four corners in frame works fine too.

Still deciding how you funded the account? The payment methods page lists every option, and the minimum deposit is £10 (£20 to activate the bonus). Clearing your address check early also matters if you claimed the welcome offer of 100% up to £1,000 + 100 FS, since the first withdrawal of any winnings will not release until verification is done. The document you use for address does not have to relate to your payment method; those are two separate parts of the check.

Accepted documents and how recent they must be

Age is the single biggest factor here. Almost every document has to be issued within the last three months, with one exception, and a bill even a few weeks past that line will bounce. Grab the most recent version before you upload.

The table below maps each accepted document to how fresh it needs to be and the detail that most often causes a resubmission.

Utility bills clear fastest because the layout is familiar and the address sits front and centre. Council tax letters, bank and building society statements, and broadband bills all pass without trouble. If your household bills are in a partner's name, a bank statement in your own name is the reliable fallback. Once the address check clears alongside your ID, cashouts follow the standard schedule: crypto within 24 hours, and Visa or Mastercard in 1 to 3 business days.

Common reasons address proof is rejected

Address proof gets kicked back more often than ID does, and the causes are predictable. Knowing them before you upload saves a round trip through the review queue.

These are the mistakes that trip players up most:

• Too old. The document falls outside the three-month window. This is the number one rejection by a wide margin. Check the issue date before sending.
• Name mismatch. The bill shows a shortened name, a maiden name, or a partner's name rather than the exact name on your account.
• Address mismatch. You moved and forgot to update your profile, so the document address differs from the registered one.
• Wrong document type. Mobile phone bills, insurance quotes, and marketing letters are not accepted as proof of residence.
• Not a real statement. A screenshot of an online dashboard without a formal statement layout, or a photo with the date or address cropped out.
• Edited file. Any annotation, highlight, or heavy compression makes reviewers treat the document as tampered with.

Fixing a rejection is nearly always quick. Re-download the current version, confirm the four required details line up, and send it as a clean PDF or a sharp colour photo. If your account name changed after a marriage or deed poll, add a short note in live chat and attach a supporting document such as a marriage certificate, so the team can link the old and new names. For the wider list of things that stall a check, our guide on verification rejected reasons covers ID and payment issues too. Reviewers here aim for the same up to 24 hour turnaround once a clean file arrives.

Frequently asked questions