Casino lab ID and Passport Verification Guide

Which ID documents are accepted

Casino lab accepts two documents for proof of identity: a passport or a driving licence. That is the full list on the identity side. A student card, a bus pass, or a photo of your face next to the card will not clear the check, because none of them carry the machine-readable data the reviewer needs.

Whichever you send, it has to be in date. An expired passport is refused on sight, even by a day. The document also has to be the physical article, not a photocopy or a screenshot of a scan, and all four corners must sit inside the frame so the reviewer can see nothing has been cropped out.

Identity is one leg of a three-part check. The operator also asks for proof of address, usually a recent utility bill, and proof of the payment method you deposited with. This page focuses on the ID leg; the other two are covered on the proof of address page. All three run off the same upload session, so it makes sense to have every file ready before you start.

One point on names. The name printed on your passport or licence has to match the name on your Casino lab account and the name on your payment method, exactly. A middle name on one and not the other, or a maiden name on a card, is the single most common reason an otherwise clean ID gets held. Fix the mismatch before you upload rather than after.

The check applies to every account, whatever you deposit. The minimum deposit is £10, rising to £20 if you want the welcome bonus active, and neither figure changes the identity requirement. Identity verification is a condition of the operator's UK Gambling Commission licence, so the rule comes from the regulator, not your balance.

How to photograph your ID correctly

Most rejections are photo problems, not identity problems. Get the shot right and the reviewer opens a clean file and approves it. Here is the method we used, in order:

1. Use daylight, not flash. Lay the document on a flat, dark, non-reflective surface near a window. Flash bounces off a laminated licence and wipes out the text underneath the glare.
2. Keep all four corners in frame. Leave a small margin of the surface visible around every edge. If a corner touches or crosses the edge of the photo, the file reads as cropped and comes back.
3. Shoot straight down. Hold the phone parallel to the document, not at an angle. A skewed photo distorts the text and can hide part of the number strip.
4. Check the small print is readable. Zoom in on your own photo before sending. If you cannot read the date of birth or the document number, the reviewer cannot either.
5. Send the original file. Upload the photo straight from your camera roll. Do not crop it, filter it, or run it through an editor, because any edit flags the file for manual review and adds a day.

For a passport, photograph the main page, the one with your photo and the two lines of code along the bottom. That code strip is what the system reads first, so make sure it is sharp and fully visible. For a driving licence, capture the front, and be ready to send the back if the operator asks.

A steady hand matters more than an expensive camera. Any modern phone takes a good enough photo; the failures we saw were about light and framing, never megapixels.

Common ID photo mistakes that cause rejection

Every rejection costs you roughly another review cycle, and the identity check has a review window of up to 24 hours. So a single avoidable mistake can push your first withdrawal back a full day. These are the ones we logged, in rough order of how often they appear:

• Glare across the photo or text. A bright spot from a lamp or flash sitting over the document number. Move to indirect daylight and reshoot.
• A cropped corner. Even one corner clipped by the edge of the frame reads as a hidden edit. Pull back and include a margin.
• Blur. The camera focused on the surface, not the card. Tap the screen on the document before you shoot.
• Expired document. An out-of-date passport or licence is refused automatically. Check the expiry before you upload.
• Name mismatch. The ID name and the account or card name do not line up. Correct one so all three agree.
• Wrong page. Sending the passport cover instead of the photo page, or the back of a licence when the front was asked for.
• An edited or screenshotted file. A cropped PDF or a filtered image looks tampered with. Send the untouched original.

When something is refused, Casino lab support tells you which document and why, so you are not left guessing. Re-upload only the corrected file; the clock restarts on that item, not the whole application. Live chat runs 24/7 and email is answered around the clock, in English, German, and Greek, so a mid-review question never has to wait for office hours.

If your ID keeps coming back for reasons that make no sense, the verification rejected page digs into the less obvious triggers.

Passport vs ID card vs driving licence

Casino lab accepts a passport or a driving licence for the identity leg. A national ID card is common across Europe, but UK players rarely hold one, and it is not on the operator's standard list. The table below sets the three side by side so you can see which to reach for and what to watch:

Which one should you send? If you have a passport, use it. The code strip along the bottom is machine-read, so it clears cleanly and there is no address on it to conflict with anything. A driving licence works just as well, with one extra thing to check: its address has to agree with the utility bill you submit for proof of address. A licence showing an old flat and a bill showing your new one reads as a conflict and stalls the review.

A verified identity carries forward. Once this check clears, future withdrawals skip it entirely, so the effort you put into a clean first upload pays off on every payout after. Cashout speeds and limits, once you are through KYC, sit on the payment methods page: crypto lands within 24 hours, cards in 1-3 business days.

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